Managed services
IT operations, infrastructure management, systems monitoring, maintenance, and user support.
IT Operations
Made Easy.
Practical technology solutions to help your business stay connected, secure, and ready for what’s next.
Business solutions
Technology that works for you.
From day-to-day operations to long-term planning, we help businesses manage the systems and services they rely on.
Voice solutions
VoIP and telecommunications solutions designed to keep your business connected.
Cloud computing
Planning and management for the cloud services that support your business.
Cybersecurity
Security and compliance support for your systems, networks, and information.
Business continuity
Backup, disaster recovery, and continuity planning for critical business operations.
IT consulting
Technology guidance and telecom expense management aligned with your business needs.
About us
Experience where it matters.
ITOps is an experienced IT firm with more than 20 years in high-end network environments. We provide business solutions in cloud computing, VoIP, cybersecurity, telecom expense management, disaster recovery, and business continuity.
Ray Colmenares
Operations Director
Ray is an IT professional with more than 20 years of experience in high-end network environments and a background in cloud computing, VoIP, IT security, telecom expense management, disaster recovery, and business continuity.
Testimonials
What clients say.
“…highly knowledgeable IT professionals who is relentless in driving improvements and finding cost savings. He brings a calm demeanor and no-nonsense approach to work…”
“…a true professional in every sense … This has greatly benefited our company…”
“…knows the tricks-of-the-trade when it comes to optimizing the network, telecommunications and infrastructure while saving the company hundreds of thousands of dollars…”
Let’s connect
Ready to talk technology?
Contact us to discuss your business needs, or visit the support portal for assistance.
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Privacy Policy
Last updated: October 27, 2026
IT/Ops Management LLC (“IT/Ops,” “we,” “us,” or “our”) respects your privacy. This policy describes how information may be collected and handled when you visit our website, contact us, or access our support portal. Additional notices or agreements may apply to our managed services and to information we handle on behalf of clients.
Information we may receive
Information you provide. If you email, call, mail, or otherwise contact us, we may receive your name, contact information, business affiliation, the contents of your message, and any other information you choose to provide. If you use our support portal, you may provide account details, support requests, and related information.
Technical information. Our hosting, network, and security providers may collect information such as your IP address, browser and device details, pages requested, request times, referring pages, and security events. This information may be recorded in server or security logs.
How we use information
We may use information to respond to inquiries, provide and support services, operate and secure the website and support portal, investigate errors or security incidents, maintain business records, and meet legal obligations. We may also use contact information for communications you request or otherwise agree to receive.
Cookies and similar technologies
The current website HTML does not itself include analytics, advertising trackers, or code that sets cookies. Hosting, security, or other service providers may use cookies or similar technologies for functions such as security and service operation. The support portal is a separate service and may use its own cookies or technologies. Your browser settings can be used to manage cookies; disabling some cookies may affect functionality.
Service providers and disclosures
We may disclose information to service providers that help us operate our website, communications, support portal, security, and business services, as needed for their services. We may also disclose information when required by law or where appropriate to protect rights, safety, or security, or in connection with a business transaction. Third-party services have their own privacy practices.
Text messaging
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties.
Information retention and security
We retain information for as long as reasonably needed for the purposes described above, to provide services, resolve disputes, maintain records, and meet legal or contractual obligations. Retention periods may vary by information type and service. We use measures intended to protect information, but no method of transmission or storage can be guaranteed completely secure. Please avoid sending passwords, payment card details, or other sensitive information through ordinary email.
External services
Our website links to an independently operated support portal. When you use it, your information may be handled by the portal provider and subject to its privacy policy as well as any applicable agreement with IT/Ops. We encourage you to review the privacy practices of external services you use.
Children’s privacy
Our website is intended for business audiences and is not directed to children under 13. If you believe a child has provided us personal information, please contact us so we can review the matter.
Your privacy questions and requests
You may contact us to ask about our privacy practices or request access to, correction of, or deletion of personal information. We will review requests in accordance with applicable law and may need to verify your identity. Applicable rights and exceptions vary depending on your location and the circumstances. Where we handle information on behalf of a client, we may refer your request to that client.
Changes to this policy
We may update this policy as our practices change. The date at the top indicates when this version was last updated.
Contact us
IT/Ops Management LLC
PO Box 26084
Fort Lauderdale, FL 33320
Email: info@itops.co
Phone: 877.711.ITOP (4867)
Terms of Service
January 1, 2024 IT Blogger
Terms of Service
Effective Date: January 1st, 2024
Welcome to IT/Ops Management LLC (“we,” “our,” or “us”). By engaging our services, you (“Client” or “you”) agree to the following Terms of Service. These terms govern the provision of our managed IT and operations services, and by entering into a service agreement, you acknowledge and accept these terms.
1. Services Provided
IT/Ops Management LLC provides managed IT and operations services as outlined in the Service Agreement or Service Level Agreement (SLA). These services may include, but are not limited to:
* Network and Infrastructure Management
* Systems Monitoring and Maintenance
* Cloud Service Management
* Security and Compliance
* Helpdesk and User Support
* Backup and Disaster Recovery Solutions
* IT Consultation
2. Service Agreement
* All services provided will be defined and detailed in a separate Service Agreement or SLA, which both parties must sign.
* Changes to the scope of services must be agreed upon in writing and may require adjustments to fees and timelines.
3. Client Responsibilities
To ensure the effective delivery of services, the Client agrees to:
* Provide necessary access to systems, networks, and personnel.
* Cooperate with IT/Ops Management LLC to resolve any issues.
* Maintain proper licensing for software and hardware as required.
* Ensure compliance with any applicable laws and regulations.
4. Service Fees and Payment Terms
* Fees for services will be outlined in the Service Agreement or SLA.
* Unless otherwise agreed, payment is due within 30 days of the invoice date.
* Late payments may be subject to interest at a rate of 5% per month and/or suspension of services until payment is made.
5. Confidentiality
Both parties agree to maintain the confidentiality of all proprietary information shared during service delivery. This includes:
* Client’s business data, technical information, and proprietary processes.
* IT/Ops Management LLC’s pricing, methodologies, and service processes.
6. Data Security and Privacy
* IT/Ops Management LLC will implement industry-standard security measures to protect the Client’s data.
* We are not responsible for data loss or breaches that occur because the Client fails to maintain proper security protocols.
7. Limitation of Liability
* IT/Ops Management LLC will not be liable for any indirect, incidental, or consequential damages arising from or related to the services provided.
* Our liability in any circumstance will be limited to the amount paid by the Client for the affected service in the past 12 months.
8. Service Availability
* We strive to maintain the agreed level of service uptime as per the SLA. Still, there may be occasions when services are temporarily unavailable due to maintenance, updates, or unforeseen technical issues.
* We will provide advance notice of any planned maintenance when possible.
9. Term and Termination
* This agreement remains in effect until terminated by either party.
* Either party may terminate the agreement with 30 days written notice. In the event of termination, any outstanding fees must be settled within 15 days.
* IT/Ops Management LLC may terminate services immediately if the Client violates these Terms of Service or any applicable law.
10. Force Majeure
We are not responsible for delays or service interruptions caused by events beyond our control, including natural disasters, acts of war, cyber-attacks, or government actions.
11. Dispute Resolution
Any disputes arising under these Terms of Service will be resolved through arbitration in accordance with the rules of Florida Law or a mutually agreed-upon mediator. The decision of the arbitrator will be final and binding.
12. Governing Law
These Terms of Service are governed by and construed in accordance with the laws of Florida, USA. Any legal proceedings must be filed in the courts located in Florida, USA.
13. Amendments
IT/Ops Management LLC reserves the right to update or modify these Terms of Service at any time. Clients will be notified of significant changes, and continued use of our services will indicate acceptance of the updated terms.
14. Entire Agreement
These Terms of Service and any signed Service Agreement or SLA constitute the entire agreement between the parties regarding the services provided and supersede any prior agreements or understandings, written or oral.
By using our services, you agree to these Terms of Service. If you have any questions, please email support@itops.co.