Effective Date: July 2, 2025
Company: ITOps Management LLC. (“we”, “our”, or “us”)
These SMS Messaging Terms of Service govern the use of SMS (Short Message Service) communications provided by ITOps Management LLC., an IT services and consulting firm. By opting in to receive messages from us, you (“you”, “your”, or “Client”) agree to the following terms:
1. Purpose of SMS Messaging
Our SMS service provides timely communication regarding:
- Appointment reminders and confirmations
- Service tickets, outage alerts, and project updates
- System maintenance notifications
- Follow-ups and limited promotional offers relevant to our services
- Other communications related to our IT support and consulting engagements
Message frequency will vary based on your interactions with us and service levels.
2. Opt-In Consent
By submitting your mobile number on our website, client intake form, help desk portal, or via verbal/written communication, you consent to receive SMS messages from ITOps Management LLC.
Consent to receive SMS messages is not a condition of purchasing services.
3. Message & Data Rates
Standard message and data rates may apply. You are responsible for charges from your carrier related to SMS messaging, including fees for incoming and outgoing messages.
4. Opt-Out
You may opt out of SMS communications at any time by replying with:
- “STOP”
- “UNSUBSCRIBE”
- Or another recognized opt-out command
Once processed, you will receive a final confirmation and no further messages unless you re-enroll.
5. Help and Support
For help with SMS services or questions about these terms, contact us directly:
ITOps Management LLC.
Email: support@itops.co
Phone: 754.201.3366
Website: www.itops.co
Reply “HELP” at any time to receive contact information via SMS.
6. Privacy and Data Security
We are committed to protecting your privacy. Your mobile number and related personal information will be used exclusively for business-related communication. We do not sell or share mobile numbers with third parties for their marketing purposes.
All data is managed in accordance with our Privacy Policy and applicable regulations (e.g., TCPA, CAN-SPAM, GDPR where applicable).
7. Eligibility
You must be 18 years or older, or have consent from a parent or legal guardian, to use this service. You must also be the authorized user of the mobile number submitted.
8. Availability
SMS messaging may be subject to delays, errors, or delivery failures depending on network conditions and third-party carriers. We are not responsible for any transmission issues beyond our control.
9. Modifications
We reserve the right to modify or suspend this SMS service or these Terms at any time. Continued use of the service after such changes constitutes your acceptance of the modified Terms.
10. Limitation of Liability
We provide SMS messaging “as-is” and make no warranties regarding delivery or accuracy. To the maximum extent permitted by law, we are not liable for any direct or indirect damages related to your use of or reliance on this SMS service.
11. Governing Law
These Terms shall be governed by and interpreted under the laws of the State of Florida, without regard to conflict of law principles.